COSTA CROCIERE GROUP
The Company, its Sales, Key Facts and Figures
With revenues of 3.1 billion euros and 2.3 million total Guests in 2011, Costa Crociere S.p.A. is the largest Italian travel group and Europe’s n.1 cruise company, comprising the brands Costa Cruises, AIDA Cruises and Iberocruceros. The Group is headquartered in Genoa. Costa Crociere S.p.A has Europe’s largest fleet: 26 ships with total Guest capacity of around 67,000. The ships in service for Costa Cruises and AIDA Cruises fly the Italian flag, while those operating for Iberocruceros fly the Portuguese flag. The Group’s ships are deployed in the Mediterranean, Northern Europe, the Baltic Sea, the Caribbean, Central America, South America, the United Arab Emirates, the Far East, the Red Sea, Round the World cruises and Grand Cruises.
Costa Crociere S.p.A. is a member of Carnival Corporation & plc, the world’s largest cruise operator. 4 more new ships are set to enter service for the Group by 2016. By virtue of these further addition and based on the current size of the fleet, the number of fleet members will reach the 30 ships in 2016. In order to bring about this growth, back in 2000 the Costa Crociere Group launched a 11 billion euro fleet expansion program which is due for completion in 2016.
• Costa Cruises is Europe’s no.1 cruise company, in terms of both the size of the fleet and the total number of Guests carried, with more than 60 years of maritime passenger service experience. Costa Cruises is also the first large international cruise company authorized to operate in the Chinese market and depart from the country’s ports.
• Costa Cruises has the largest fleet on the continent: 14 ships with a capacity of about 40,000 total Guests. Another new ship is on order, with delivery in October 2014. Costa fleet will reach 15 ships and a capacity of about 45,000 total Guests.
• Each year Costa’s ships offer the chance to visit some 250 separate destinations with about 150 different itineraries. Excursions available are a total of over 2,200, of which around 300 eco-tourism excursions, comprising visits to parks, oases and nature reserves, with programs that minimize the impact on the ecosystem and create economic opportunities for the local communities
• Costa Cruises is RINA certified with the B.E.S.T. 4 (Business Excellence Sustainable Task), an integrated system of voluntary certification of corporate compliance with the highest international standards involving:
social accountability (SA 8000, issued in 2008, thanks to the first voluntary pilot program in the
environment (UNI EN ISO 14001, issued in 2004),
safety (OHSAS 18001, issued in 2007)
quality (UNI EN ISO 9001, issued in 2008).
• Costa Cruises is also the first company in the world that was awarded by RINA with the voluntary “Green Star” notation for the whole fleet. The assignment of the Green Star means that RINA has certified that all Costa’s vessels are operated in an environmentally responsible manner and help protect the air and sea in the areas where they sail. The Green Star notation is based on the highest environmental protection standards for the prevention of pollution of the marine environment and it is actually stricter than the prevailing provisions of the international MARPOL convention.。
• Costa Cruises is an international company, headquartered in Genoa, with offices in 14 different nations including Italy: Genoa, Paris, Madrid, Barcelona, Hamburg, Linz, Zurich, Brussels, Lisbon, Miami, Buenos Aires, Sao Paulo, Rio de Janeiro, Manila, La Romana (Dominican Republic), Hong Kong, Shanghai.
• The Company can count on its young and international staff: 80% of its more than 19,000 employees – 18,000 on board and 1,000 shoreside – are under 40 and they come from 70 different countries.
• Costa Cruises currently has 9 training schools located all over the world. In 2011 Costa training schools provided 780,000 hours of training to 111,000 attendees. They are based in: Genoa headquarters, Almere (Netherlands), which is a maritime training center for officers, Brazil, Vietnam, Philippines, India, Peru, Indonesia, China. They are run directly or as joint ventures with leading local universities. Furthermore the Company also has a team of mobile instructors, ready to guarantee Costa training in Chile, Argentina, Guatemala, South Korea, Thailand, and a training center on each ship of its fleet.
• In 2011 the customer satisfaction results showed that 98% of Guests were satisfied.
• Costa Cruises works with about 80,000 travel agencies all over the world.
• In 2000 Costa Cruises embarked on a fleet expansion program entailing an investment of about 6 billion euros over 14 years for 16 ships:
➢ in July 2000 Costa Atlantica entered into service. She can carry 2,680 total Guests, and she was built at the Finnish Kvaerner Masa Yards; she was the ship which started the huge expansion programme of Costa’s fleet;
➢ in April 2001 Costa Tropicale (36.000 gross tons and 1,411 total Guests) entered into service; she was sold to P&O Australia in October 2005;
➢ at the end of April 2002 Costa Europa entered into service (1,830 total Guests). Since April 2010 she has been chartered to Thomson Cruises;
➢ in May 2003 Costa Mediterranea, sister of Costa Atlantica, was delivered to the company;
➢ in November 2003 Costa Fortuna was delivered; she was the first of the two new vessels of 102,600 gross tonnage, each able to carry 3,470 total Guests , commissioned from the Fincantieri yard in Genoa Sestri P.;
➢ in October 2004 Costa Magica, the sister of Costa Fortuna, was delivered;
➢ in July 2006 a new flag ship called Costa Concordia – 114,500 gross tonnage and 3,780 total Guests – the first of 3 sister ships built at Fincantieri yard in Genoa Sestri Ponente – entered into service. The ship went out of service on 13th January 2012;
➢ furthermore in May 2007 another new ship, Costa Serena, the sister of Costa Concordia, was delivered;
➢ on 30 April 2009 Costa Luminosa, a new ship with 92,600 gross tonnage and 2,826 total Guests, was delivered. She was built by Fincantieri at Marghera yards and she is the first of two sister ships;
➢ on 29 May 2009 Costa Pacifica, sister to Costa Serena, was delivered by Fincantieri at Genoa Sestri Ponente yards;
➢ on 29 January 2010 the second 92,600-ton ship, Costa Deliziosa, was delivered.;
➢ On 30 June 2011 Costa Favolosa, a new flagship with 114,500 gross tonnage and 3,800 total Guests was delivered by Fincantieri in Marghera;
➢ On 9th November 2011 Costa Voyager (24,400 gross tonnage and 927 total Guests) was transferred from Iberocruceros to join the Costa fleet;
➢ On 2nd March 2012 Costa neoRomantica entered service, after the complete restyling of the Costa Romantica in the Genoese yards of S. Giorgio del Porto and T. Mariotti;
➢ On 5th May 2012, Costa Fascinosa, sister ship of Costa Favolosa, built at Fincantieri’s Marghera yard, entered into service;
➢ In October 2014 a new flagship, with 132,500 gross tonnage and 4,947 total Guests, Costa Diadema, built by Fincantieri at Marghera yard, will be delivered. Costa fleet will reach 15 ships and about 45,000 total Guests.
** “Ocean Cruising & Cruise ships”, edited by Berlitz, is the exclusive guide which evaluates cruise ships. Edited by Douglas Ward , President of the “Maritime Evaluations Group”, it assesses 250 ships every year, assigning from one to five stars, according to different criteria, ships characteristics, comfort of the berths, food quality, level of service and entertainment activities, choice of itineraries and excursions.
*** not yet rated.
Aida Cruises is the German market’s leading cruise company. A total of 9 AIDA ships are presently in service, with a capacity of about 20,000 total Guests. Other 3 new ships are on order, with delivery in Spring 2013, March 2015 and 2016. AIDA ships are dedicated to the German-speaking market and are renowned for their young style and casual service.
A new cruise brand operating from September 2007 which operates mainly for the Spanish and Portuguese-speaking markets. The fleet consist of 3 ships in service: Grand Mistral, Grand Celebration and Grand Holiday.